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If you want to return or exchange something for any reason at all you have up to 28 days to return the item to us from the date of dispatch. As long as we receive the returned item in a saleable condition with the original packaging we will arrange the refund or exchange within 30 days.

Returned and exchanged items are returned at your expense. We recommend that items being returned be sent via insured, trackable delivery as they are your responsibility until they arrive with us.

Returned gift items have to be refunded to the original purchaser.

Please note that sale items need to be returned within seven days of receipt.

Please fill in the reverse side of the invoice to tell us why you are returning your purchase and send to:


Watergate Bay Hotel

On the beach

Watergate Bay




Damaged items

We think that it is unlikely you should receive any faulty goods as each item is carefully checked before packaging.

If your items are damaged during the mailing process we will happily arrange a replacement to be sent on our receipt of the damaged goods.

Damaged goods should be returned along with all the original packaging.

We will also refund you the cost of the return postage as long as you provide a receipt.


Contact us

[email protected]

01637 860543